PLACES
PRODUCTS
PROCESS
FAQ

Overview

Places

Throughout each day, our Cleaning team is sanitizing high-traffic touch-points in our common areas including the lobby, elevators and open amenity spaces, as well as following each entry into a vacant apartment.

Products

Using government-approved hard-surface disinfectants and innovative tools to ensure precision, and personal protective equipment, our team is well prepared with the health and safety of our communities in mind.

Process

We’ve taken extra measures to ensure the health and safety of our communities, including the requirement of personal protective equipment for our staff, sanitation stations throughout our buildings and social distancing in common areas.

Places

Apartments

  • Masks must be worn by staff and visitors during apartment tours
  • Interior and exterior doors and handles are sanitized following each tour
  • Interior and exterior of appliances, fixtures, cabinets, drawers and countertops are thoroughly sanitized
  • Windows and surrounding balcony surfaces (if applicable) are washed with a government-approved hard-surface disinfectant
  • Floors throughout the apartment are washed between visits
  • Light switches and outlets are wiped down with a government-approval hard-surface disinfectant

Lobbies

  • Interior and exterior of building doors are on a regular sanitation schedule
  • Intercom systems are wiped down with a government-approved hard-surface disinfectant
  • Specific cleaning frequency and social distancing rules in place for elevators
  • Garbage and recycling room doors, chutes and light switches are thoroughly sanitized throughout the day
  • Regular sanitation of mail rooms and mailboxes

Laundry Rooms

  • Sanitation schedule in place for all washers, dryers, countertops and card loading machines
  • Social distancing rules in place for all users
  • Use of mask recommended while using shared spaces

Administration Offices

  • Sanitation protocol in place for all touch-points following each visit
  • Plexiglass barrier installed at payment desks
  • Use of mask recommended while using shared spaces

Products

Cleaning Equipment

Use of a government-approved hard-surface disinfectant, as well as the Victory Innovations Professional Cordless Electrostatic Handheld Spray allow for thorough cleaning and sanitation of all surfaces.

Protective Equipment

All our staff are provided with personal protective equipment including masks, gloves and sanitizer. Plexiglass barriers have been installed in Administration offices and at Concierge desks.

Process

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Training

We have put in place training of all cleaning and safety protocols to ensure staff are following strict rules

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Cleaning

Sanitation schedule put in place to allow for thorough cleaning and sanitation of high-traffic touch-points

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Health Screen

Set of health screening questions asked before tours and when entering apartments of current residents

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Elevators

Specific cleaning frequency policy and maximum capacity limits in place to follow social distancing rules

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Amenities

Specific cleaning frequency and social distancing protocols in place as well as use of personal protective equipment

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PPE

Use of masks and gloves for all staff as well of plexiglass barriers in Administration offices

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Hand Washing

Employees required to wash their hands with soap and water for at least 30 seconds after completing each task and/or moving into a new space

Frequently Asked Questions

Q: What products are used to clean and sanitize surfaces?

A: A government-approved hard-surface disinfectant (Concrobium Broad Spectrum Disinfectant II), as well as the Victory Innovations Professional Cordless Electrostatic Handheld Spray are used to ensure precise cleaning and sanitation of all surfaces.

Q: Are the cleaning products environmentally safe?

A: Our most used disinfectant is not dangerous to your health and is not classified as environmentally hazardous. We are conscious of proper disposal measures in accordance with regional guidelines.

Q: How often are the buildings being sanitized?

A: All common areas have been assessed and a rigorous cleaning and sanitation program has been developed to ensure high-traffic touch-points are regularly sanitized.

Q: Is it safe for me to use laundry rooms and common spaces?

A: Although we are taking the extra measure we can and encouraging the use of masks and social distancing, laundry rooms and common spaces are to be used at your own risk.

Q: Are the cleaning products safe for my pets?

A: Although no cleaning products should ever be ingested, the products we use do not pose any health risks to you or your pets.

Q: Are the cleaners getting special training?

A: All staff members have been extensively trained and are kept up to date on best measures and safety protocols.

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