Frequently Asked Questions

Q: Are the amenity spaces currently open?

A: All amenity spaces are open. Please follow all posted notices regarding operating hours and other regulations.

We will continue to take guidance from public health authorities and provide you with any updates or changes

Q: Do I need to notify building staff in the event of a positive diagnostic for COVID-19?

A: Yes, in the event you have a positive diagnosis for the virus, have been in contact with someone who has, or if you are required to self-isolate, it is very important that you advise us of this through the following confidential email address: selfreport@clvgroup.com.

Q: Will I be notified if someone in my building has tested positive?

A: We will work very closely with the Public Health Department which will provide us with direction on how to proceed. Residents that have been infected or have been self-quarantined are required to notify us with their name and address. For reporting, our confidential email address is selfreport@clvgroup.com.

Q: Can I still get maintenance requests addressed?

A: Yes, we are still handling all urgent service requests, but please try and limit your requests to truly urgent matters so that we can keep our staff focused on proper protocol around COVID-19. Requests can be made through email or on our resident portal.

Q: Can I pay my rent online?

A: Yes, we offer online payment through pre-authorized payments and electronic funds transfer.

Q: I have lost my job / had my hours reduced at work and I won’t be able to pay my rent this month. What can I do?

A: We understand that the COVID-19 crisis has impacted many people financially and that rent payment is a concern for some. We have a team looking after these types of requests. Please contact us at rentrequest@rentclv.com and someone from our team will be in touch with you for additional information and to discuss options that may be available to you.

Q: What are the protocols for moving in or out of a community?

A: Your Resident Relations Administrator and Property Manager will work closely with you during your move-in or move-out. Extra care will be taken to ensure your safety and the safety of all residents and staff between move-outs and move-ins.

Q: Is there anything that I can do to help other residents in need?

A: Yes! We’ve received many emails and calls with residents expressing a desire to help other residents. You can send us an email at info@rentclv.com or post on the Bulletin Board on your resident portal.

Q: Is it safe to visit your apartments and rent with you in the current situation?

A: Yes! With our CLV Clean & Secure +™ program, we have implemented extra safety and cleaning measures to ensure the health and safety of our communities. You can also take advantage of our safe rental experience – search, apply, sign your lease and move-in all without having to meet with us in person.

Q: Can I bring outside visitors into the building and into my apartment?

A: At this time, we strongly recommend that you do not invite any outside visitors into the building unless it is absolutely essential. Not only does this create risk for you and your visitors, but also for other residents and our site Team. Thank you for your understanding and cooperation.


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    Hygiene and Precautions


    Follow appropriate hygiene protocols

    • Wash your hands frequently with soap
    • Use hand sanitizer frequently throughout the day
    • Use cleaning wipes at your desk/common surfaces throughout the day
    • Cough or sneeze into the corner of your elbow/sleeve or cover your mouth and nose with a tissue
    • Avoid placing your fingers in your mouth, nose or eyes

    Washroom etiquette

    • Always wash your hands (for 20 seconds) prior to leaving the bathroom
    • Wipe down seats and handles with disinfectant wipes and dispose of in a waste basket
    • Use a paper towel when passing through doors

    Social etiquette

    • Refrain from shaking hands until such time that risks subside
    • While efforts should be made not to socialize, if you need to socialize, maintain distances of 6 feet (2 meters) when doing so

    If you’re feeling sick

    In the event you have a positive diagnosis for the virus, have been in contact with someone who has, or if you are required to self-isolate, it is very important that you advise us of this through the following confidential email address:


    COVID-19 Info Poster

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    COVID-19 Be Prepared Poster

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    Hand Sanitizing Poster

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    Hand Washing Poster

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    Prevent Spread Poster

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    Online Bank Payment Options

    View Information Page

    Resident Portal Poster

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    Helpful Links

    Thank you!

    Many of you have reached out to us to express support, thanks and kind words for your fellow Residents and for our Teams.

    We wanted to share some of the notes that we’ve received as we’re incredibly touched and grateful for your support and spirit of community.

    We will truly all get through this together!

    Copyright © 2020 CLV Group & InterRent REIT. All Rights Reserved.