Resident Resources

A: All amenity spaces are open. Please follow all posted notices regarding operating hours and other regulations.

We will continue to take guidance from public health authorities and provide you with any updates or changes

A: Yes, in the event you have a positive diagnosis for the virus, have been in contact with someone who has, or if you are required to self-isolate, it is very important that you advise us of this through the following confidential email address: selfreport@clvgroup.com.

A: We will work very closely with the Public Health Department which will provide us with direction on how to proceed. Residents that have been infected or have been self-quarantined are required to notify us with their name and address. For reporting, our confidential email address is selfreport@clvgroup.com.

A: Yes, we are still handling all urgent service requests, but please try and limit your requests to truly urgent matters so that we can keep our staff focused on proper protocol around COVID-19. Requests can be made through email or on our resident portal.

A: Yes, we offer online payment through pre-authorized payments and electronic funds transfer.

A: We understand that the COVID-19 crisis has impacted many people financially and that rent payment is a concern for some. We have a team looking after these types of requests. Please contact us at rentrequest@rentclv.com and someone from our team will be in touch with you for additional information and to discuss options that may be available to you.

A: Your Resident Relations Administrator and Property Manager will work closely with you during your move-in or move-out. Extra care will be taken to ensure your safety and the safety of all residents and staff between move-outs and move-ins.

A: Yes! We’ve received many emails and calls with residents expressing a desire to help other residents. You can send us an email at info@rentclv.com or post on the Bulletin Board on your resident portal.

A: Yes! With our CLV Clean & Secure +™ program, we have implemented extra safety and cleaning measures to ensure the health and safety of our communities. You can also take advantage of our safe rental experience – search, apply, sign your lease and move-in all without having to meet with us in person.

A: At this time, we strongly recommend that you do not invite any outside visitors into the building unless it is absolutely essential. Not only does this create risk for you and your visitors, but also for other residents and our site Team. Thank you for your understanding and cooperation.