CLV Group Inc. InterRent REIT

CLV Group & InterRent REIT

Coronavirus (COVID-19) Information

The health and well-being of our Team and our Residents will always be our top priority. We take comfort knowing we have an incredible culture with strong family values and that we can continue to count on all of you to support and look after each other as well as our Residents.  We must remember that our reach is wide as a home provider. We look after over an estimated 25,000 people in their homes. It is at times like these that we demonstrate and separate ourselves as a Team.

This page is intended to provide updated and ongoing information in response to the current situation with the coronavirus (COVID-19). Here you can find the latest policies and procedures, FAQ’s and other useful information. Please check this resource often for updates and please take all necessary precautions in the interim.

Sincerely,

Mike McGahan
CEO
InterRent REIT and CLV Group

Employee Policies, Protocols & Guidance

COVID-19 GUIDANCE FOR MAINTENANCE TEAMS

March 24

COVID-19 GUIDANCE FOR CCCS AND BRAND AMBASSADORS

March 20

COVID-19 GUIDANCE FOR SITE OFFICE AND GENERAL OFFICE STAFF

March 20

COVID-19 Employee Illness Protocol

March 15

COVID-19 Cleaning Protocol

March 15

COVID-19 General Practice Protocol

March 13

Frequently Asked Questions

Q: As an employee, what are my responsibilities in the context of COVID-19?

A: If you are experiencing any COVID-19 symptoms (fever, cough, shortness of breath or difficulty breathing), have tested positive for the virus, or if you believe you may have come into contact with anyone at risk, you must self-report at selfreport@clvgroup.com and advise your manager immediately. Employees have the responsibility to stay informed by reviewing the information provided by health authorities and on this page and by following directions regarding workplace and health procedures.

You must also report to your manager any circumstance in the workplace that you feel might be hazardous to the health or safety of employees or residents.  It is important that we err on the side of caution, while maintaining calm and composure.

Q: What do I do if someone I reside with is sick, or I need to help someone who is sick?

A: Before coming in contact with anyone who is sick or who you think might be at risk of being exposed to the virus, please contact your manager for advice and further instructions.

Q: What do I do if someone I reside with is sick with COVID-19 symptoms?

A:  If you think you’ve been in contact with someone who may be infected, you should self quarantine and follow all other recommendations from your local public health authority/doctor.  Public Health Canada information has been posted on this page under ‘helpful links’ for the proper procedures to follow.  Please also contact your manager and self report at selfreport@clvgroup.com.

Q: Is the self-reporting protocol confidential?

A: Yes, all information you convey through selfreport@clvgroup.com or that you communicate to your manager will remain confidential as appropriate actions are taken.

Q: Will I still get paid if I have to self quarantine?

A: If you are off due to self-quarantine, please self report at selfreport@clvgroup.com and inform your manager immediately after. You will be contacted with respect to your absence and how your pay will be handled.

Q: Do I need a doctor’s note to prove that I’m sick?

A: No, you do not need a doctor’s note. If you have any COVID-19 symptoms (fever, cough, shortness of breath or difficulty breathing), you must stay home until you recover and you must seek medical attention as required. Please contact your manager immediately as it is critical that we maintain proper staffing levels and you must also notify selfreport@clvgroup.com. You must also check with your manager before returning to work.

Q: What do I need to do if I have a positive test for COVID-19?

A: In the event of a positive test, please self-quarantine immediately. As soon as possible, notify your manager and send an email to selfreport@clvgroup.com. We will then notify local health authorities for further direction. You must also follow all directions from local public health authorities/doctor.

Q: Should I still be coming into work in the current situation?

A: For essential service workers within our buildings, unless you have a need to self-quarantine, we expect that you will continue to ensure the care and well-being of our residents and the safety of their homes.  We will also be enforcing specific policies around off-site work for certain back-office functions in order to ensure continued and timely accounting and payroll functions.  We want to make sure that our Team and our suppliers don’t experience any delays in pay.  For all other functions, please consult with your manager to determine whether you should be working from home or on site. If your presence is required at work, please follow all precautions as outlined in the guidance that has been provided.  If you are working from home, please stay in regular contact with your manager to align on priorities and work activities.

Q: Can I still travel?

A: We strongly suggest that you refrain from any travel whatsoever. You must obtain manager approval for any business travel outside your normal work region without exception. As for personal travel, an official global travel advisory is in effect.  Avoid all non-essential travel outside of Canada until further notice.

Q: I am experiencing anxiety about COVID-19. What can I do?

A: Under circumstances such as these, it is natural to experience anxiety. Below are a couple of helpful links that you can consult for help on how to cope with the current situation:

https://www.chs.ca/distress-centres-and-crisis-lines-ontario

https://santemontreal.qc.ca/en/public/support-and-services/crisis-centres/

Have a different question?

Fill in the form if you have any questions that weren’t covered on this page and we will do our best to answer them.

Proper Hygiene and Precautions

Follow appropriate hygiene protocols

  • Wash your hands frequently with soap
  • Use hand sanitizer frequently throughout the day
  • Use cleaning wipes at your desk/common surfaces throughout the day
  • For any administration offices that receive tenants/visitors, very important that common area surfaces (doors, counters, etc) are cleaned regularly throughout the day
  • Cough or sneeze into the corner of your elbow/sleeve or cover your mouth and nose with a tissue
  • Avoid placing your fingers in your mouth, nose or eyes

Washroom etiquette

  • Always wash your hands (for 20 seconds) prior to leaving the bathroom
  • Wipe down seats and handles with disinfectant wipes and dispose of in a waste basket
  • Use a paper towel when passing through doors

Social etiquette

  • We suggest that people temporarily refrain from shaking hands until such time that risks subside
  • When possible, maintain distances of 3-6 feet when socializing

Kitchen space etiquette

  • Wash hands prior to opening the fridge, cupboards or using appliances
  • Place all dishes and utensils directly into the dishwasher after use, or wash with hot water and soap

Resident Resources/Collateral for Site Staff

Helpful Links

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